Shipping & Delivery

1. Where we ship 

  • We currently ship within the United States and Canada. 
  • We can ship to P.O. Boxes, or APO/FPO addresses via USPS but for retail orders only. 

2. Shipping carriers & timing 

  • Primary carrier: UPS. FedEx. We also offer USPS First Class (small items). 
  • All orders are dispatched Monday–Friday (holidays excluded). 
During extremely warm weather (typically April–October) our low melt products such as tallow whipped balm/balm: 

  • Monday–Wednesday shipping only for Ground, 2nd Day, and 3‑Day to avoid them sitting in the heat over the weekend. 
  • UPS/FedEx Next Day Air ships Monday–Thursday; orders placed by 5 PM EST on Wednesday ship Thursday. After 5 PM Wednesday, they will ship on Monday. 
  • If you order our Tallow products when temps are more than 80°F, we strongly encourage that you select Overnight Air delivery and our Warm Weather Packaging (which ice pack(s), insulation, etc.) 

3. Temperature-sensitive products 

  • For our items that can be affected by the heat (ex. Tallow Whipped Balm, Balm, etc.) we strongly encourage that you select our Warm Weather Packaging (includes ice pack(s), insulation, etc.) and you select UPS/FedEx Next Day Air 
  • Include clear delivery instructions for an air-conditioned pickup location and ensure someone is present at delivery location. 
  • We cannot guarantee products shipped via slower methods during high temperatures—melting risk applies 

4. Shipping costs & sales tax 

  • Rates are calculated in real time at checkout, based on: 
  • Package weight & dimensions (rounded up to nearest pound) 
  • Delivery speed you select. 
  • Sales tax is collected based on your shipping address in compliance with state regulations 

5. Transit times (UPS estimates) 

  • UPS Ground: 1–5 business days depending on region. 
  • UPS 2nd Day / 3-Day Select: Arrives in 2–3 business days. 
  • UPS Next Day Air: Next business-day delivery. 
  • Note: Carrier delays due to weather or operational issues are possible and out of our control

Returns & Exchanges

1. Perishable items 

  • Due to safety concerns, no returns or refunds are accepted unless: 
  • You receive a damaged or incorrect item. 
  • You report the issue within 24 hours of receiving the item, and share clear photos of the product and packaging 
  • Keep items cool and report issues promptly. 

2. Non-perishable items 

  • Eligible for return within 30 days of delivery if unused, sealed, and in original packaging. 
  • Contact us to obtain a Return Authorization within 30 days. 
  • Customer covers return shipping unless we shipped the wrong or defective product. 

3. Mis-ships & incomplete delivery 

  • Please notify us within 24 hours of physical receipt if items are damaged or missing. 
  • We'll issue a replacement or refund once we verify with carrier. 

4. Refused shipments 

  • If you refuse delivery, restocking fees may apply.

Warm Weather Policy

(Above 80 F)

  • Warmer months generally run April through October (depending on where you live) 
  • Ensure indoor delivery to offices or other air-conditioned locales. 
  • Ice packs and Warm Weather Package kits are recommended for all Tallow items; they keep products cool during 24–48-hour transit 
  • We do not guarantee product integrity in UPS Ground shipments over warm-weather months unless ice and expedited shipping are used.

Local Pickup & Wholesale Delivery Policy

Curbside & In‑store Pickup 

  • Available at our Warehouse location Tuesday–Friday, 9 AM–4 PM. Please place orders 3 business days prior to the preferred pick-up time. 
  • Select "Pickup" during checkout. 
  •  You’ll receive an email/text when your order is ready pickup within 7 days, or it may be canceled. 
Wholesale Local Delivery 

  • For businesses within 20 miles of our Warehouse, we offer local delivery (minimum order $300) in exchange for a handling fee that is calculated at 3% of your total order 
  •  Orders must be placed 3 business days prior to delivery date.

Tracking & Customer Care

  • Once shipped, you’ll receive an email with tracking details via AfterShip. 
  • Use the tracking number to check delivery status. 

Have questions or need help? Contact our team: 

      Email: [email protected] 

      Phone: 410-693-7270 

      Office Hours: Monday–Friday 9 AM–5 PM EST

⚠️ Important Notes 

  • Double-check your shipping address — incorrect info may lead to lost packages at your expense 
  •  Carrier delays (due to weather or volume) are not grounds for refund—even if expedited shipping was selected.

Additional Policies

In addition to our refund, return, cancellation and delivery policies, we also value your privacy. That is why we have our "terms & conditions" as well as a "privacy policy" and our "cookies policy" so you can trust that we are not misusing your valuable information. If you'd like to review them, these policies can be found below.